Legal
Privacy Policy.
Contents
This Privacy Policy describes how Try Intro LLC ("Intro," "we," "us," or "our") collects, uses, shares, and protects information when you visit tryintro.com, use the Intro application at app.tryintro.com, opt in to receive SMS messages from us, or otherwise interact with our services (collectively, the "Service"). Please read this policy carefully. By using the Service, you agree to the practices described here and to our Terms of Service.
1. Scope
This policy covers two different groups of people.
- Business visitors — people who visit our website, submit our waitlist form, opt in to our SMS messages, or use the Intro application on behalf of a company.
- Consumers — individuals whose information we receive from lead providers because they asked for help with unsecured debt, and whom we may contact and introduce to a debt settlement provider.
Sections that apply to only one group say so. This policy does not apply to information collected by third parties whose websites or services are linked from ours, including the lead providers who originally collected a consumer's information; please review their privacy policies separately.
2. Information We Collect
Information you provide
- Identifiers — your name, business email address, and mobile phone number, submitted through the waitlist form or other forms.
- Business information — company name, role or job title, industry, and any other details you choose to provide.
- Communications — the contents of emails, SMS messages, and other communications you send to us.
- SMS opt-in records — your phone number, the timestamp of your consent, the channel through which you opted in, and the messages we send you.
Information collected automatically
- Device and usage data — IP address, browser type, operating system, device type, referring URL, pages viewed, links clicked, and approximate location derived from IP.
- Log data — server logs that record access times, errors, and similar diagnostic information.
- Cookies, local storage, and similar technologies — see "Cookies & Tracking" below.
Information from third parties
We may receive information about you from our service providers (for example, our form provider LeadConnector / GoHighLevel, our SMS aggregator, our analytics provider, or our hosting provider) when they perform services on our behalf.
Information we receive from lead providers Consumers
If you submitted a form asking for help with unsecured debt, the publisher or lead provider that operated that form may transfer your information to us. What we receive typically includes:
- Identifiers — your name, postal address, email address, and phone number.
- Debt information — the approximate amount and type of unsecured debt you reported, and other details you entered on that form.
- Consent records — a TrustedForm or Jornaya certificate evidencing the consent you gave on the original form, along with the page you saw, the timestamp, and the IP address recorded at submission.
We verify that consent record when the information arrives. If a lead reaches us without a valid certificate, or matches a federal or state Do Not Call registry, a litigator suppression list, or an existing opt-out, we reject it.
Call recordings Consumers
When we speak with you by phone, we may record and transcribe the call for quality, training, verification, and compliance purposes, and we may generate an automated summary or score from it. Where the law of your state requires the consent of all parties to record a call, we will tell you at the start of the call and you may decline. Some of our calls are placed and handled by an automated voice agent; we identify it as such.
3. How We Use Your Information
We use the information we collect to:
- Provide and operate the Service, including managing the waitlist and granting access when invitations open.
- Communicate with you, including to send you SMS messages you have opted in to (waitlist updates, product and marketing announcements, and account & service alerts), to respond to inquiries, and to send transactional or administrative messages.
- Improve and develop the Service, including understanding how visitors use the website, diagnosing problems, and developing new features.
- Send marketing communications within the scope of your consent, where permitted by law. You can opt out at any time (see "Your Rights" and "How to opt out" below).
- Comply with legal obligations, enforce our Terms of Service, and protect the rights, safety, and property of Intro, our users, and the public.
- Contact you about the request you submitted Consumers — by phone, SMS, or email, within the scope of the consent recorded on the form you completed, to understand your situation and confirm the debt you reported.
- Introduce you to a debt settlement provider Consumers — including transferring you to that provider on a live call and passing them the information you gave us, so they do not have to ask you for it again.
- Verify consent and maintain compliance records Consumers — including consent certificates, suppression and Do Not Call checks, call recordings, and opt-out records.
4. SMS Opt-In Details
When you submit your phone number through our waitlist form (or any other channel where we capture consent) and affirmatively opt in to receive text messages, we record your express written consent, including the phone number, the consent language presented, and the timestamp.
Types of SMS messages you may receive:
- Waitlist updates — status of your waitlist position and notifications when access opens.
- Product & marketing — announcements, launches, promotions, and other Intro-related news.
- Account & service alerts — operational notifications related to your Intro account once activated (e.g., login activity, account changes, service reminders).
Message frequency varies. Message and data rates may apply. Consent to receive marketing SMS messages is not a condition of using the Service.
How to opt out: Reply STOP to any message at any time to unsubscribe. Reply HELP for assistance, or contact us at ben@tryintro.com.
5. Mobile Information Sharing
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, lease, or otherwise transfer your phone number, SMS opt-in data, or SMS consent records to third parties for their independent marketing or promotional purposes. The only sharing of mobile data that occurs is with our subprocessors who deliver the messages on our behalf (for example, our SMS aggregator and the underlying carriers), strictly to enable message delivery.
6. When We Share Information
We share information only in the following limited circumstances:
- Service providers and subprocessors — vendors who perform services for us under written contracts that limit their use of the information to providing those services. Categories include hosting and infrastructure, the waitlist form provider (LeadConnector / GoHighLevel), our SMS aggregator and downstream carriers, email delivery, customer support tooling, and analytics.
- Legal and safety — when required by applicable law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to investigate, prevent, or respond to suspected illegal activity, fraud, or threats to the safety of any person.
- Business transfers — in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to standard confidentiality protections. We will provide notice of any such transfer.
- Debt settlement providers Consumers — if you asked for help with unsecured debt, we introduce you to a provider that offers those services, and we pass them the information you gave us along with the consent record and, where applicable, the recording or transcript of our call with you. Those providers are independent companies. They are not owned or controlled by Intro, they use your information under their own privacy policies, and they pay us for the introduction.
- With your consent — for any other purpose disclosed to you at the time of collection or with your explicit consent.
About "sale" and "sharing." Debt settlement providers pay us when we introduce a consumer to them. Under the California Consumer Privacy Act as amended by the CPRA, and under comparable laws in other states, that transfer may qualify as a “sale” or “sharing” of personal information. We disclose it here rather than rely on a narrower reading of those terms. You may opt out at any time — see “Your Rights” below.
This does not apply to mobile phone numbers, SMS opt-in data, or SMS consent records, which we never sell, rent, or transfer to any third party for that party's own marketing or promotional purposes. See “Mobile Information Sharing” above.
7. Cookies & Tracking
Our website uses cookies, browser local storage, and similar technologies to operate the site and to understand how it is used. Specifically:
- Strictly necessary — local storage is used to remember your light/dark theme preference (key:
theme). - Functional — our embedded waitlist form (provided by LeadConnector / GoHighLevel) may set its own cookies to operate the form.
- Analytics — if and when enabled, we may use a privacy-respecting analytics provider to count visits and understand site usage in aggregate.
You can control cookies through your browser settings. Disabling cookies may affect functionality.
8. Data Security & Handling
We use industry-standard administrative, technical, and physical safeguards designed to protect your information, including:
- Encryption in transit using TLS for all traffic to our website and application.
- Encryption at rest for stored data, where supported by our service providers.
- Access controls that limit access to personal information to authorized personnel who need it to perform their duties.
- Vendor due diligence on the service providers and subprocessors we use.
No method of transmission or storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as needed to provide the Service, comply with our legal obligations (including SMS consent record-keeping requirements), resolve disputes, and enforce our agreements. When we no longer need your information, we will delete or anonymize it. SMS opt-in and opt-out records may be retained as long as required to demonstrate compliance with applicable telecommunications and consumer-protection laws.
10. Your Rights
Depending on where you live, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you.
- Correction — ask us to correct inaccurate or incomplete information.
- Deletion — ask us to delete your personal information, subject to certain legal exceptions.
- Portability — request a copy of your information in a portable, machine-readable format.
- Opt out of marketing — unsubscribe from marketing emails using the link in the message, or reply STOP to any SMS to opt out of text messages.
- Opt out of "sale" or "sharing" — California residents (under the CCPA / CPRA) and residents of other states with similar laws may direct us not to sell or share their personal information. Because we are paid by the debt settlement providers we introduce consumers to, that activity may be a "sale" or "sharing" under those laws, and this right applies to it. Email us at ben@tryintro.com with the subject line "Do Not Sell or Share My Personal Information." We never sell or share mobile information for third-party marketing, whether or not you opt out.
- Stop contact entirely Consumers — ask us to place you on our internal Do Not Call and suppression lists, and we will stop contacting you and will not pass your information to any provider. Reply STOP to any text, tell the agent on a call, or email us.
- Non-discrimination — we will not discriminate against you for exercising any of these rights.
To exercise any of these rights, contact us at ben@tryintro.com. We may need to verify your identity before fulfilling your request.
11. Children's Privacy
The Service is intended for adults who are at least 18 years old, whether they are business users or consumers seeking help with debt. We do not knowingly collect personal information from children under 13, and the Service is not directed to children under 13. If you believe a child under 13 has provided us with personal information, please contact us at ben@tryintro.com and we will delete the information.
12. International Users
The Service is operated from and intended for users in the United States. We work with U.S. debt settlement and consumer debt relief providers and with U.S. consumers. If you access the Service from outside the United States, you understand that your information will be transferred to and processed in the United States, where data-protection laws may differ from those of your jurisdiction.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, if the changes are material, we will provide additional notice (for example, by email or by posting a notice on the website). Your continued use of the Service after the effective date of the updated policy constitutes your acceptance of those changes.
14. Contact
If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please reach out:
Try Intro LLC
Email: ben@tryintro.com
Mailing address: 9900 Sample Road, Coral Springs, FL 33065, USA